At The Co-operative Childcare we take our responsibilities very seriously, particularly when caring for precious children. We have a comprehensive set of policies and procedures to ensure consistency and standards are maintained at all times whilst ensuring your child’s well-being.

One of our main co-operative values is openness which means we are honest, open and fair in our dealings with everyone we come into contact with and we know this provides reassurance to parents who choose to leave their children in our care. You can see a selection of our policies below however the full documents are available for parents to view at any time in all our nurseries.

Privacy Policy

At The Co-operative Childcare we take great care to protect your personal information. To reflect upcoming changes to data protection law, known as GDPR, we’ve updated our Privacy Policy and would encourage you to take a moment to read it. Our Privacy Policy explains how we handle and protect your personal information. It also explains your legal rights and who to contact if you have any questions about how your personal information is being used.

Safeguarding children

All children deserve the opportunity to reach their full potential in the five outcomes for children’s well-being which are to stay safe, be healthy, enjoy and achieve, make a positive contribution and achieve economic well-being. At our nurseries we fully recognise the contribution we can make to protecting children and supporting their development whilst in our care.

Read the full policy

Admissions and settling in

The nursery administration system is fully computerised and includes all bookings, registers and waiting lists. Any allocation of places is on a first come, first served basis. An application form must be completed to book a place on the waiting list. When a place becomes available or nearer the start date, a registration form is completed before the child may attend the nursery.

Read the full policy

Partnership with parents

At the nursery we provide a welcoming atmosphere and understand that all families are important and should be made to feel welcome and valued at all times. We respect the diversity of families and the contribution they can bring to a child’s learning and development.

Read the full policy

Equal opportunities

At Co-operative Childcare we aim to promote an inclusive environment where diversity is celebrated and prejudice and discrimination are challenged through positive reinforcement. We are committed to promoting an environment where everyone receives equal opportunities. We do not discriminate on the grounds of age, gender, sexuality, class, family status / background, disability, learning difficulty, ability, ethnicity, culture, religion or home language.

Read the full policy

Special educational needs

At The Co-operative Childcare we aim to provide an inclusive environment that values the individuality of all children in line with our Equal Opportunities Policy. Each nursery has a SEN Co-ordinator (SENCO) whose role is to provide support for any children with Special Educational Needs (SEN). The SENCO is named on the Co-ordinators list, which is displayed on the parents’ notice board.

Read the full policy

Compliments & Complaints

We believe that children and parents/carers are entitled to expect courtesy and prompt, careful attention to their needs and wishes. It is always encouraging when a parent/carer compliments us or a member of our staff for something we have done well. Equally it is important that parents are able to inform us of any improvements that could be made to the service we provide. 

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